#Takeaways Finance Transformation webinar 3: the power of processes
30 April 2025- Processes are the foundation of every transformation
- Operational excellence starts with a process mindset
- Sustainable impact requires an integrated approach to process management
Finance Transformation is a critical process that reimagines the Finance function to become a trusted business partner, ensuring continuous improvement and agility. A successful transformation requires a clear vision, strategic planning, and the right mindset to overcome challenges. It involves making finance more dynamic, adaptive, and aligned with overall business goals.
To support you on this journey, we are hosting a series of webinars focused on key topics to help you address common challenges, gain valuable insights, and implement best practices. The third webinar ‘The power of processes: unleashing efficiency in Finance Transformation’ featured insights from TriFinance experts Olivier De Boeck and Benjamin Celis, who shared their knowledge with participants from various companies. They discussed the importance of processes as they are the starting point of every transformation. Annemie Pelgrims, expert practice lead Risk at TriFinance, hosted the session.
Processes are the basis of every transformation
Process management forms the backbone of any successful finance transformation. Many organizations tend to focus on organizational design and new technologies or business applications. However, in practice we experience every day that, without solid and efficient processes, all efforts are built on shaky ground.
Companies often want to move forward too quickly. Imagine you want to bake a cake, but follow the wrong recipe. It doesn't matter how good your oven functions or how skilled your bakers are, if the recipe isn’t ok, the result will be neither good. The process is the starting point, and only then initiatives in automation, organizational change, systems, etc. will result in the expected impact.
Take these critical success factors into account when starting your transformation journey:
- Leadership commitment
- Clear link with strategy
- Structural process focus
- Technology enablement
You can’t automate your way out of a bad process. True transformation starts with understanding, improving, and managing the way you work.
Olivier De Boeck, Expert Practice Leader Transformation
Integrated Process Management (IPM)
Process management requires a real process management mindset, not an ad-hoc approach with some process optimizations. It’s about embedding operational excellence in the DNA of your organization.
Operational Excellence is a strategic approach to achieving outstanding process performance by optimizing cost, speed, quality, and risk. It ensures every part of the organization works efficiently and effectively to deliver optimal value. The key benefits are improved efficiency and enhanced quality.
We developed a methodology on Integrated Process Management (IPM). Besides focusing on processes, we integrate six key elements that are essential for impactful process improvement.
- Starting point: your company strategy. Every process needs to be aligned with the business goals of your organization.
- E2E customer: when optimizing processes, you need to make sure to look at the entire (external) customer journey, aiming to offer a seamless experience and maximum quality.
- People: no process today works without people, even when automation is broadly present. Support your colleagues to get ready for change.
- Knowledge: stimulate co-creation and knowledge sharing within the organization.
- Technology: smart automation and business integrations play a crucial role, but need to be integrated with the other elements.
- Data: before starting improvement projects, focus on your master data and take the opportunity to clean up your data.
When taking these elements into account, your process improvements will be sustainable, meaningful and impactful and it will result in a number of key benefits:
- Achieving operational excellence
- Ensure strategic alignment
- Drive innovation
- Increase transparency
- Improve decision-making
- Boost employee engagement
- Enhance customer satisfaction
Processes are only powerful when they are aligned
Benjamin Celis, Project Specialist - Senior O2C Expert
Practical example order to cash process
During the webinar we shared a practical example of a process to link theory to practice. We showed a practical application of the principles for an order to cash process: how to apply the process thinking mindset from customer order to payment collection and how to drive real impact in your finance transformation efforts. If you are interested in this practical example, please contact us via financetransformation@trifinance.be.
Conclusion
In conclusion, the key message of this TriFinance Finance Transformation webinar is that processes are the foundation of every transformation. Whether you're implementing new technology, redesigning your organization, or launching a customer experience initiative, without solid, well-managed processes, even the best transformation initiatives will not deliver their full potential.
Operational excellence starts with a process mindset. True efficiency, quality, agility, and risk control can only be achieved by structurally managing and improving your processes, and aligning them with your strategic goals. Last but not least: sustainable impact requires an integrated approach to process management. To move beyond isolated improvements, organizations need to manage processes through a holistic approach; aligning strategy, customer experience, people, knowledge, technology, and data.
For more insights on Finance transformation, stay tuned for the upcoming webinars in our Finance Transformation Series.