Process Management in the Public Sector
Your Challenges
- Processes don’t always deliver the desired quality, run slowly, or consume too much capacity.
- Digitalization requires a clear understanding of your processes.
- Your processes are insufficiently documented, leaving you without an overview and unsure where to start.
TriFinance supports organizations in process management, offering expertise in optimizing individual processes as well as improving overall process management.
Optimization of processes
Malfunctioning processes can undermine an organization’s services and efficiency. TriFinance supports organizations in redesigning their processes, always striving for co-creation with the employees involved. This ensures engagement and support for the changes within the organization.
We offer a classical approach in which we map the current situation (AS IS) through interviews or workshops. After thoroughly analyzing bottlenecks, we design an improved process (TO BE) during interactive working sessions.
For our core sectors, local governments and housing associations, TriFinance has an extensive library of model processes and practical examples. This helps you quickly move away from outdated practices and implement more efficient ways of working. We adapt the model processes only where necessary to fit your organization’s specific context.
Redesigning a process is only half the work. We ensure sufficient documentation is available and maintainable for the future. Together with you, we also develop a concrete action plan to enable the successful implementation of the desired changes.
Process compass
For many small and medium-sized public and non-profit organizations, managing processes is a complex challenge. Resources are often limited, and process management is usually just one of many tasks managers handle alongside their daily responsibilities. Moreover, it’s often unclear where scarce capacity should best be deployed. That’s why TriFinance developed the Process compass.
The Process Compass is a low-threshold, short engagement in which we map your organization’s processes and help set priorities for your process management. Do you urgently need to optimize poorly performing processes? Or is it wiser first to document critical knowledge that currently only resides in employees’ heads?
The purpose of the Process Compass is to create a plan that is concrete, achievable, and tailored to your organization’s needs. We focus on what’s feasible given your available resources and help you take practical steps toward more mature process management.
The goal of the Process Compass is to develop a practical, achievable plan of action, fully aligned with your organization’s needs.
Process Management
Effective process management requires continuous attention within your organization. When there’s capacity available, you can gradually gain control over your processes by taking the following steps:
- Mapping processes
- Documenting processes
- Optimizing processes
- Establishing a continuous improvement cycle
- Linking policy information to processes for better control
Each step requires specific knowledge and skills.
Tailored support for your processes
Each step requires specific knowledge and skills. TriFinance supports you in developing these competencies or provides temporary support to implement process management effectively. Thanks to our extensive sector expertise, we tailor our practical ‘Do-How’ approach entirely to the unique context and needs of your organization.
