On September 29th, TriFinance organized a panel discussion hosted by P&V Group about the Role Of Insurers in 2030. The topics which were discussed, touched upon the importance of insurers during volatile times, the impact of their governance on their clients and society and the relevance of investing in skills for the future.
The panel consisted of Hilde Vernaillen (CEO at P&V Group), Dorsan van Hecke (CEO at Athora Belgium), Heidi Cortois (COO & CCO at NN Belgium), Cedric De Vleeschauwer (CEO at Alan) and Jean-Philippe Thirion (Business Unit Leader Financial Institutions at TriFinance Belgium).
The panel was moderated by Francesca Vanthielen, news anchor for Kanaal Z.
The event pictures and recordings of the session are available below.
Future of Insurance - Event Pictures 1
Video - Introduction and context
Francesca Vanthielen introduces the panel members Cedric, Heidi, Dorsan, Hilde and Jean-Philippe. The panel discusses the role of the insurance sector as a trusted partner and how it coped with the Covid pandemic.
Video - The role of insurers towards their clients
The panel discusses the importance of physical contact with the client, the use of digital channels, the dominant distribution channels in the future, the role of the insurance industry as an advisor or 'butler' and the need for simplicity and transparency.
Video - The role of insurers towards their employees
The panel discusses how the sector copes with the war for talent, the dusty image of the sector as an employer, the diversity of the required profiles and the importance of a company vision and mission.
Video - The role of insurers towards society
The panel discusses the impact of the insurance sector on sustainability,
the sense or senselessness of privatizing the social security system, the importance of prevention and the impact of climate change on taxation and premiums.
Video - Questions & Answers
The panel discusses the following questions from the audience:
– The impact of legislation and regulation on innovation and entrepreneurship
– How to improve customer centricity?
Future of Insurance - Event Pictures 2
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